Cancellation/Rescheduling Policy: *** All cancellations and rescheduling must be made at least FIVE (Open) business days prior to your appointment, no later than 4:30pm. Please note Fridays, weekends as well as holidays are NOT counted as business days. For example, a Tuesday appointment MUST be cancelled by MONDAY of the previous week by 4:30pm. All missed or cancelled appointments not adhering to this established guideline will result in FULL CHARGE to your credit card on file for your reserved one hour appointment with NO credit**** We appreciate your understanding as this policy allows us to offer open slots to other clients on our waiting list who may be in urgent need of an appointment.